Retail & Hospitality Skill Assessments

Superior customer service ensures continued customer loyalty. Making customers happy means requires attending to their needs and understanding their complaints. Can you show tact and grace on the front lines of an organization? There is a great need for skilled customer service personnel – so make your resume stand out from the pile!

Begin earning Skill Certificates

Make an assessment selection and then login, or, if you are a new user, register. All assessments related to the selection will be assigned automatically upon login (returning users) or registration (new users).

Retail & Hospitality Job Roles

Assistant Retail Manager
Take Assessments
  • Customer Service Fundamentals
  • Effective Business Communications
  • Interpersonal Communication
  • Interviewing and Hiring (U.S.)
  • Supervision and Management
  • Time and Priority Management
  • Workplace Computer Skills
  • Workplace Math
Retail Manager
Take Assessments
  • Business Math
  • Customer Service Fundamentals
  • Interpersonal Communication
  • Interviewing and Hiring (U.S.)
  • Leadership and Motivation
  • Negotiation Skills (v.a09)
  • Supervision and Management
  • Workplace Computer Skills
Essential Retail and Service Skills
Take Assessments
  • Essential Customer Service Skills
  • Essential Interpersonal and Teamwork Skills
  • Essential Math Skills
  • Essential Reading and Comprehension Skills
  • Essential Reasoning Skills