Customer Service Skill Assessments

Superior customer service ensures continued customer loyalty. Making customers happy means requires attending to their needs and understanding their complaints. Can you show tact and grace on the front lines of an organization? There is a great need for skilled customer service personnel – so make your resume stand out from the pile!

Begin earning Skill Certificates

Make an assessment selection and then login, or, if you are a new user, register. All assessments related to the selection will be assigned automatically upon login (returning users) or registration (new users).

Customer Service Job Roles

Call Center Supervisor
Take Assessments
  • Customer Service Fundamentals
  • Employee Performance Management
  • Interpersonal Communication
  • Interviewing and Hiring (U.S.)
  • Professional Telephone Skills
  • Supervision and Management
  • Time and Priority Management
  • Workplace Computer Skills
Call Center Manager
Take Assessments
  • Customer Service Fundamentals
  • Effective Business Communications
  • Employee Performance Management
  • Interpersonal Communication
  • Interviewing and Hiring (U.S.)
  • Professional Telephone Skills
  • Supervision and Management
  • Time and Priority Management
Customer Service Supervisor
Take Assessments
  • Customer Service Fundamentals
  • Effective Business Communications
  • Interpersonal Communication
  • Interviewing and Hiring (U.S.)
  • Professional Telephone Skills
  • Supervision and Management
  • Time and Priority Management
  • Workplace Computer Skills
Customer Service Representative
Take Assessments
  • Customer Service Fundamentals
  • Effective Business Communications
  • Interpersonal Communication
  • Professional Telephone Skills
  • Time and Priority Management
  • Workplace Computer Skills
  • Workplace Math
Customer Service Coordinator
Take Assessments
  • Customer Service Fundamentals
  • Effective Business Communications
  • Interpersonal Communication
  • MS Word
  • Professional Telephone Skills
  • Time and Priority Management
  • Workplace Computer Skills
  • Workplace Math
Customer Service Manager
Take Assessments
  • Customer Service Fundamentals
  • Employee Performance Management
  • Interpersonal Communication
  • Interviewing and Hiring (U.S.)
  • Leadership and Motivation
  • Negotiation Skills (v.a09)
  • Supervision and Management
  • Time and Priority Management
Essential Customer Service Skills
Take Assessments
  • Essential Computer Skills
  • Essential Customer Service Skills
  • Essential Interpersonal and Teamwork Skills
  • Essential Math Skills
  • Essential Reading and Comprehension Skills
  • Essential Reasoning Skills
  • Essential Telephone Skills
Essential Workplace Skills
Take Assessments
  • Essential Computer Skills
  • Essential Customer Service Skills
  • Essential Interpersonal and Teamwork Skills
  • Essential Math Skills
  • Essential Reading and Comprehension Skills
  • Essential Reasoning Skills